Questions & Answers
Browse through these FAQs to find answers to commonly raised questions. If you're a new customer, we encourage you to read through the Help Center.
To the FAQ
Browse through these FAQs to find answers to commonly raised questions. If you're a new customer, we encourage you to read through the Help Center.
To the FAQ
Are you thinking about starting with your app creation? Check out the questions and answers for everything you need to get started with your very own app!
Yes, with Zappter you don't need programming skills to create your app and customize it to your brand identity. Zappter is incredibly user-friendly, so you can do everything with a simple drag and drop.
It hardly takes 2 – 3 minutes to create your first app. From there on, you can keep on continuing with design customization to your preference and maintaining your content.
Zappter has been developed to support simple and complex business needs and is scalable to address your business requirements by adding an extra plugin to extend the functionalities. Check out our marketplace plugins that help answer your business needs and give competitive advantages over others.
Zappter's vision: Just like websites, nowadays everyone should be able to get their own app without coding-skills and high costs. Our philosophy: Simplicity, customizability and lightning fast state-of-the art apps. Thanks to the marketplace you only pay for the features you need.
Zappter is a software-as-a-service (SaaS) solution that you use to build your own app. So, you own the intellectual property rights. However, once you cancel your subscription with Zappter your data and your app gets deleted.
You can create as many accounts as you want. However, you can run all your businesses with a single account to simplify your day-to-day administration and management. Just register again with your email address and once you login, you are able to select the right app.
Zappter doesn’t need any special training to get started or managing in the long run as it is a simple and user-friendly platform, while all the heavy tasks are handled by the Zappter in the backstage. However, there is plenty of user documentation available to support you.
Zappter is more than an app builder. It's an enterprise mobility solutions builder. Zappter is the only app builder as of today to allow design customization that's on par with custom-developed mobile apps. We work intensively with our community and consultants of different sectors to provide more features and plugins.
If you don't find a plugin that addresses your demands, you may request a custom solution as well or write your requirements in the community.
When you sign up with Zappter to build your app, you enter into an SLA with Zappter AG. You will have access to our Support Portal where you can create support tickets for your cases. On the end-user side, Zappter will make sure your app continues to work in circumstances if Apple or Google releases any updates to their systems.
No, the free plan is free forever.
Yes, you can at any time. Zappter doesn't have any contractual binding conditions.
Sure, you can at any time. It won't interfere with your app's other functionalities.
No, you don't need an Apple developer account to publish your app on App Store. When you sign up with us, you enter into a contract with Zappter AG to develop your customized mobile app. Hence, as your development partner, we own the code and the binary/app to publish your app on App Store with our Apple developer account. When you work with commercialized template providers and app generation services who mass produce cloned apps of templated versions, Apple guidelines require that customers submit their apps with their own Apple developer account for publishing. Unlike other app builders, Zappter is based on the idea that anyone can create their own unique app, without code. The customization options are unlimited and simplify "code" into an interface that everyone understands.
Zappter marketplace is the platform integrated online listing of app add-ons. Currently, it lists:
Plugins are pieces of software that add and expand your app with specific features to enhance or address your business requirements.
Yes, you can. Look for the Multilingual App plugin in our marketplace for additional details and setup information.
Yes, you can. Please check for the E-Commerce plugin in the Zappter marketplace.
Yes, you can. Please check for the Reservation & Booking System plugin in the Zappter marketplace. You also have tutorials and user docs of it.
Yes, you can. Please check for the Chat plugin in the Zappter marketplace.
Yes, and you can do much more. You can create laser-targeted notifications, schedule them and deeplink to app content from the pushes. Please check for the Push-Notifications plugin in the Zappter marketplace. We also have the tutorials and user docs of it.
Yes, you can. Please check for the Banners plugin in the Zappter marketplace. You also have the tutorials and user docs of it.
Zappter app can integrate with some of the leading all-in-one, purpose-built marketing tools, enabling you to manage your campaigns in one place. Please check our marketplace to see supported platforms.
No. All you need is an internet connection and a computer to build your app for iOS and Android devices. When editing your content, the inbuilt iPhone-emulator on the editor reflects your changes.
Zappter produces a PWA (web app), an iOS app and an Android app. Yes, you can use as the PWA as a website.
Yes, you can. Look for Custom Domain plugin in our marketplace. The plugin’s documentation explains step by step on how to connect your domain with the app.
We support all popular browsers with the latest versions, including MS Edge, Chrome, Firefox, Opera, Brave, or other Chromium-based browsers. The recommended browser is Chrome.
Zappter works on all versions of iOS and Android currently in use.
Yes, it does, Zappter works on all devices independently. No matter which browser, OS or device as long as iOS and Android versions are in use.
Our high-available architecture is distributed across multiple regions and clustered. If there is a regional issue with one server, the affected users will be connected to a different server nearest.
All critical information is encrypted, and personal data is not stored on mobile devices. When you subscribe, you'll get your own dedicated database.
We take data security and user data abuses seriously and endeavor to protect your data. In addition to maintaining highly secured infrastructure digitally and physically using world-class security tools, we employ strict security policies and procedures to ensure your privacy and data protection. For more information, please visit our Privacy Policy page.
Zappter maintains a strict policy on data security, privacy protection, and stability of the platform. However, the data security policies and procedures of Zappter, within the context of app builder, were designed to assume that user organizations would implement specific measures within their control to achieve the goal collectively through shared responsibility as defined by various information security frameworks.
Organizational responsibility includes but not limited to:
For more information, please check section 4.2 Obligations under the Terms & Condition page.
The contract about using Zappter and other services offered by the platform is consented to by agreeing to the option "I agree to the General Terms and Conditions" during the user account's online registration.
Once you have submitted your app, it takes usually 7-14 days.
You can modify your content at anytime and in realt-time. Just press the button "Publish" and your changes are synchronized to all devices world-wide.